SmallBizGenius Analysis

Centurymartialarts faces significant customer service and order fulfillment challenges, according to a majority of recent reviews. While some long-term customers praise the quality and variety of products, many report issues with shipping, returns, and responsiveness.

Category Breakdown

Scores based on analysis of 96 recent reviews

Customer Service

2.5/10

A significant number of reviewers report negative experiences with Centurymartialarts' customer service. Complaints include rude or unhelpful representatives, long hold times, being transferred to the wrong agents, and a lack of follow-up on issues.

42 reviews mention this

Shipping & Delivery

3.0/10

Many reviewers report problems with shipping and delivery, including delays, damaged items, incorrect orders, and high shipping costs for returns. Some customers also mention issues with tracking information and items being lost in transit.

28 reviews mention this

Product Quality

7.0/10

While some reviewers praise the quality and durability of Centurymartialarts' products, others report receiving defective or damaged items. Some reviewers specifically mention issues with the quality of sparring gear and training equipment.

20 reviews mention this

Returns & Refunds

2.0/10

Several reviewers express frustration with Centurymartialarts' return and refund process. Common complaints include having to pay for return shipping, delays in processing refunds, and difficulty obtaining return authorization.

15 reviews mention this

Order Fulfillment

2.5/10

Several reviewers report issues with order fulfillment, such as items being back-ordered without notification, missing parts, and duplicate charges. Some customers also mention difficulty getting these issues resolved.

12 reviews mention this

Website Experience

6.0/10

A few reviewers mention issues with the Centurymartialarts website, including crashes during the order process and incorrect shipping addresses. However, some reviewers find the website easy to navigate.

5 reviews mention this

Pros & Cons

What Customers Love

Wide variety of martial arts products Mentioned 15x
"Centery Martial Arts Has Good Slections on Uniforms Belts Sparring Gear Fitness Eq And Also For Your Students And Your Dojo"
Fast shipping for some orders Mentioned 10x
"I was pretty impressed with the shipping. Pricing is fantastic also."
Good quality products for hard core training Mentioned 5x
"I’ve ordered a pro master XXL standing boxing bag, boxing gloves and a BOB.Everything was top quality. Perfect for hard core training sessions."
Helpful and pleasant staff (in some cases) Mentioned 5x
"Staff is always very pleasant to work with."
Competitive pricing (sometimes) Mentioned 4x
"Pricing is not always the best but still competitive."

Common Complaints

Horrible customer service with unhelpful or rude representatives Mentioned 25x
"Horrible customer service. Takes my money but waits 2 weeks to tell me something is back ordered. No communication. Crap company."
Frequent shipping delays and issues Mentioned 20x
"THIS SELLER IS A SCAMMER! DO NOT, PURCHASE HERE! All those other reviews must be paid 4. THIS IS A SHIPPING SCAM. They take your money then send a damaged package that the delivery service won't deliver."
Difficult and costly return process Mentioned 10x
"I bought the Stealth Kamas for my dad's birthday...When I returned them I not only had to pay for shipping the item back, but they don't refund you the shipping either from when they sent it like other others."
Products frequently out of stock with poor communication Mentioned 7x
"Constant stock issues with many items. Before taking a customers money and making yourself look like a fool, you better get a date of when it will be restocked, but then again that date will move around on you as well."
Defective or damaged products received Mentioned 5x
"I ordered the book Bruce Lee in Black Belt Magazine several weeks ago. It arrived with the cover almost completely torn off and it was not damaged in shipping, it was in this condition from the publisher."

Common Questions About Centurymartialarts

Answers derived from customer review patterns

Is Centurymartialarts legit and trustworthy?

While Centurymartialarts is a real company that has been in business for many years, a significant number of recent reviews raise concerns about its trustworthiness. Many customers report issues with order fulfillment, shipping, and customer service, leading to frustration and doubts about the company's reliability. However, some long-term customers report positive experiences, suggesting that the quality of service may have declined over time or that experiences vary widely. Potential customers should carefully weigh the risks before placing an order.

Based on 45 reviews

Does Centurymartialarts have good customer service?

Based on the reviews, Centurymartialarts' customer service is a major area of concern for many customers. A large number of reviewers report negative experiences, including long wait times, unhelpful representatives, and a lack of communication regarding order issues. Some customers also mention rude or unprofessional behavior from customer service staff. While a few reviewers report positive interactions, the overwhelming sentiment is that Centurymartialarts' customer service is inadequate.

Based on 42 reviews

Is Centurymartialarts worth it for small business?

For small businesses, especially martial arts schools, the value proposition of Centurymartialarts is questionable. While the company offers a wide variety of products and potentially competitive wholesale pricing, the reported issues with customer service, shipping, and order fulfillment could create significant headaches. Small businesses that rely on timely and accurate deliveries may want to consider alternative suppliers with more reliable service. The potential cost savings may not outweigh the risk of negative customer experiences and operational disruptions.

Based on 25 reviews

What is Centurymartialarts' return policy like?

Centurymartialarts' return policy appears to be a source of frustration for many customers. Several reviewers report having to pay for return shipping, even when the item was defective or the order was fulfilled incorrectly. Customers also mention delays in processing refunds and difficulty obtaining return authorization. The combination of these factors makes the return process cumbersome and costly, potentially deterring customers from making future purchases.

Based on 15 reviews

Why are there so many complaints about shipping with Centurymartialarts?

The numerous complaints about shipping with Centurymartialarts stem from a combination of factors, including delays, damaged items, incorrect orders, and high shipping costs. Some customers report issues with tracking information and items being lost in transit. These problems suggest potential inefficiencies in Centurymartialarts' shipping and logistics operations, leading to widespread customer dissatisfaction.

Based on 28 reviews

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